[vc_row][vc_column][nitro_heading tag=”h3″ heading_custom_id=”nitro_custom_css_749536718″ sub_text=”” sub_font_size=”20″ sub_spacing=”0″ text=”General” font_size=”44″ spacing=”0″ margin_top=”10″ margin_bottom=”20″ desc_text=”” desc_font_size=”10″ desc_spacing=”3″][vc_toggle title=”How do I sign up to Styld?” color=”orange” size=”lg”]Sign up using your email address or social login details.[/vc_toggle][vc_toggle title=”How does Styld Work?” color=”orange” size=”lg”]

Begin by compiling your Styld Profile.

  • Tell us about yourself through our style quiz (remember, the more you tell us, the better we can style you!)
  • Choose your package
  • Try on the items sent to you
  • Keep what you like and return the rest

[/vc_toggle][vc_toggle title=”How does Styld differ from online shopping and retail stores?” color=”orange” size=”lg”]

  • You have the luxury of a personal stylist at a fraction of the cost. Your bedroom becomes a fitting room where you can try on items at your own leisure and see how they complement the rest of your wardrobe.
  • You don’t have to spend time browsing online retail sites only to be disappointed by the low quality of items delivered.
  • You can avoid the hassle of rummaging through racks in busy shops, queueing up for ages just to pay, and later having to return the items that don’t fit.
  • You get to know and love local design talent and the great quality they produce.

[/vc_toggle][vc_toggle title=”How does Styld differ from traditional personal styling services?” color=”orange” size=”lg”]

  • We focus mainly on the busy individual who doesn’t have the time to shop, let alone meet a style or image consultant
  • The service specialises in curating items based on your Styld Profile and then delivering those items to your doorstep
  • We are available should you required traditional styling services – just drop us an email to enquire Hello@styld.co.za

[/vc_toggle][vc_toggle title=”Does Styld have a physical retail presence?” color=”orange” size=”lg”]Yes we do have a studio. The Styld Studio on Saxby is situated on 39 Saxby Avenue, Eldoraigne, Centurion.

You can pop anytime, Monday to Friday from 8:30am to 5pm, or on Saturdays from 9:00am to 2:00pm.[/vc_toggle][vc_toggle title=”I’m experiencing technical difficulties on the Styld website. What should I do?” color=”orange” size=”lg”]Notify us via the Contact Us page or email us. Tell us what you were doing when things stopped working and if possible, include screen shots that replicate the problem.[/vc_toggle][nitro_heading tag=”h3″ heading_custom_id=”nitro_custom_css_186506002″ sub_text=”” sub_font_size=”20″ sub_spacing=”0″ text=”Billing & Payment” font_size=”44″ spacing=”0″ margin_top=”10″ margin_bottom=”20″ desc_text=”” desc_font_size=”10″ desc_spacing=”3″][vc_toggle title=”How will I be billed?” color=”orange” size=”lg”]Your credit card charged at time of placing the order with the amount selected as your budget and a order loaded against your account. Items selected for your Styld Surprise will be deducted from the credit. Any remaining credit from the budget and credits for items returned will be refunded to your credit card (Ts&Cs apply) or loaded as a store credit.[/vc_toggle][vc_toggle title=”How much does a Styld surprise cost?” color=”orange” size=”lg”]

There are 3 components to each Styld Surprise

  1. There is a standard Stylist fee which is separate from your budget.
  2. The clothing and accessories which are selected for you are dependent on the budget you set for your stylist. We cater for wardrobe staples like denim, sweaters, shirts, etc. ranging from R300 to R2,500. Coats, jackets, suits and other seasonal essentials start at about R2,000. Accessories range from R250 to R3,000.
  3. Courier costs – Courier costs nationally will vary dependent on your location. This will be calculated prior to dispatch. We get several quotes to ensure the best price is attained so you spend more on the clothes and accessories you purchase. Return costs are on us.

[/vc_toggle][vc_toggle title=”Do I have to keep all the items in my Styld Surprise?” color=”orange” size=”lg”]

No! If, within 5 days of receipt, you would like to return any items, send us an email requesting a pickup. Kindly specify which items are being returned with a reason for the return. Your candid feedback will allow us to improve our future selections for you and others. Note that items returned must meet the return policy in order to qualify for a refund or credit.

[/vc_toggle][vc_toggle title=”Are there any service fees for using Styld?” color=”orange” size=”lg”]

Yes, a basic stylist fee will be charged for each delivery. The more frequently you choose to receive a Styld Surprise, the lower your Stylist fee!

[/vc_toggle][vc_toggle title=”Which payment methods are accepted?” color=”orange” size=”lg”]

Payments can be made with a credit card or via EFT (Electronic Funds Transfer) via our integrated payment gateway, on placement of your order. Unfortunately, due to fraud, we do not accept cheques or CODs.

More payment channels will be introduced in future.

[/vc_toggle][vc_toggle title=”When will my credit card be charged?” color=”orange” size=”lg”]

We will charge your credit card with the budget amount you have provided when placing the order. For recurring orders, your credit card will be billed on the due date of the next delivery.

[/vc_toggle][vc_toggle title=”How secure is your site and is my information protected?” color=”orange” size=”lg”]

Styld uses high-tech and secure encryption to ensure that your personal details are kept confidential. We do not store any credit card details as we make use of accredited payment gateways to provide a safer online shopping experience and to protect the financial safety of our clients. For more information, please read our Privacy Statement.

[/vc_toggle][nitro_heading tag=”h3″ heading_custom_id=”nitro_custom_css_302058134″ sub_text=”” sub_font_size=”20″ sub_spacing=”0″ text=”Shipping & delivery” font_size=”44″ spacing=”0″ margin_top=”10″ margin_bottom=”20″ desc_text=”” desc_font_size=”10″ desc_spacing=”3″][vc_toggle title=”When will I receive my first Styld Surprise?” color=”orange” size=”lg”]

We aim to deliver your Styld Surprise within 7 working days from receiving payment for your order. Should you require it sooner, please email us to request. Where possible, we will try our best to accommodate. Surcharges may apply. Should be experience delays beyond our control, you will be notified accordingly.

[/vc_toggle][vc_toggle title=”Which areas within South Africa does Styld deliver to?” color=”orange” size=”lg”]

We offer nationwide delivery.

[/vc_toggle][vc_toggle title=”How much does shipping cost?” color=”orange” size=”lg”]

Courier costs nationally will vary dependent on your location. This will be calculated prior to dispatch. We get several quotes to ensure the best price is attained. Returns are free.

Alternatively, you can pick up your package at the Styld Studio on Saxby – 39 Saxby Avenue, Eldoraigne, Centurion. We are open on Saturdays from 9am to 2pm.

[/vc_toggle][vc_toggle title=”Do you deliver on weekends and public holidays?” color=”orange” size=”lg”]

Unfortunately not. Should you require delivery on a weekend or public holiday, a surcharge will apply. This will be determined by the courier who is able to accommodate your request. We cannot guarantee delivery as we are dependent on our logistics partners to ensure timeliness and efficiency.

Alternatively, you can pick up your package at the Styld Studio on Saxby – 39 Saxby Avenue, Eldoraigne, Centurion. We are open on Saturdays from 9am to 2pm.

[/vc_toggle][vc_toggle title=”How often will I get a Styld Surprise?” color=”orange” size=”lg”]

As often as you like! You select how many times a month or year you would like new items delivered to your door. Keep in mind that your stylist needs at least 7 working days lead time to find your unique pieces!

[/vc_toggle][vc_toggle title=”Can I pick up my Styld Surprise?” color=”orange” size=”lg”]

Yes you can pick up your package at the Styld Studio on Saxby! We are situated on 39 Saxby Avenue, Eldoraigne, Centurion.

We are open on Monday to Friday, from 8:30am to 5pm and on Saturdays from 9am to 2pm.

[/vc_toggle][nitro_heading tag=”h3″ heading_custom_id=”nitro_custom_css_978063219″ sub_text=”” sub_font_size=”20″ sub_spacing=”0″ text=”Style Enquiries” font_size=”44″ spacing=”0″ margin_top=”10″ margin_bottom=”20″ desc_text=”” desc_font_size=”10″ desc_spacing=”3″][vc_toggle title=”Do you keep maternity wear?” color=”orange” size=”lg”]

We plan to accommodate expectant mums in the near future.

[/vc_toggle][vc_toggle title=”What kind of clothes does Styld carry?” color=”orange” size=”lg”]

We cater to all tastes and style profiles with casual and smart-casual clothes, basics, outerwear and work attire. We also offer accessories, including bags, to compliment your outfits. We intend on shoes in the near future. If there are any special requests, please let us know and we will make a plan where possible!

[/vc_toggle][vc_toggle title=”Can you tailor make my clothing?” color=”orange” size=”lg”]

We aim to please, so we work closely with designers to create bespoke designs as per your requirements. Note that these items cannot be returned.

[/vc_toggle][vc_toggle title=”Is there an online site where I can purchase clothing stocked by Styld?” color=”orange” size=”lg”]

We are in the process of setting this up. It will be on our Studio site.

You are more than welcome to pop into our Studio on Saxby to have a look and try on anything.

[/vc_toggle][vc_toggle title=”Will I get to see the items before I receive my shipment?” color=”orange” size=”lg”]

Receiving a Styld shipment is like receiving a handpicked surprise gift every month. You will therefore not be able to view the clothes until they arrive at your door. There may be items which you would never have chosen yourself and we would like you try it out…you might just surprise yourself with how good you look! We do aim to please, so if you are dissatisfied with the pieces sent to you, please tell us why, so that we can improve our selection in future.

[/vc_toggle][vc_toggle title=”How much time do I have to try on the items?” color=”orange” size=”lg”]

You have 5 days from the date of receipt to try on the items. Should you want to return anything, an email with the details of items to be returned and a pick up address must be sent to us within this period. Unfortunately, we cannot accommodate late requests.

[/vc_toggle][vc_toggle title=”Is there a store I can come to, to try on clothing and accessories?” color=”orange” size=”lg”]

You are more than welcome to make an appointment at our Styld Studio on Saxby to try on items pre-selected by your stylist. We are situated on 39 Saxby Avenue, Eldoraigne, Centurion.

We are open on Monday to Friday, from 8:30am to 5pm and on Saturdays from 9am to 2pm.

Please check out our studio website for more information.

[/vc_toggle][vc_toggle title=”Can I contact the stylist?” color=”orange” size=”lg”]

Yes, you may contact a stylist at any time using the ‘Contact us’ form or send us an email instead.

[/vc_toggle][vc_toggle title=”Can I request a specific stylist?” color=”orange” size=”lg”]

Yes you may request a specific stylist, however, we cannot always guarantee the availability of that stylist due to their work schedules and the number of clients they service.

[/vc_toggle][vc_toggle title=”What sizes do you stock?” color=”orange” size=”lg”]

For ladies we keep sizes 6 – 20.

For men we keep Small to X-Large.

[/vc_toggle][vc_toggle title=”How do I select my size?” color=”orange” size=”lg”]

Simply log in to your account and select the correct sizing options on your Style Profile page.
Please update your Style Profile page if your size changes.

[/vc_toggle][vc_toggle title=”Do you offer styling services for men, teenagers and children?” color=”orange” size=”lg”]

We do provide styling services for men. See the Styld for men site for more information.

[/vc_toggle][vc_toggle title=”Can you help me clean out my closet and organise it?” color=”orange” size=”lg”]

Unfortunately not. However, we have a wide network of stylist whom we work with who specialise in wardrobe detoxes. Contact us to hook you up!

[/vc_toggle][vc_toggle title=”Do you cater for petite sizing?” color=”orange” size=”lg”]Yes, we keep sizes 6 – 10 suitable for petite women.[/vc_toggle][vc_toggle title=”Do you cater for plus sizes?” color=”orange” size=”lg”]

Yes, we cater up to size 20 for plus-size women.

[/vc_toggle][vc_toggle title=”Do you alter clothing as required?” color=”orange” size=”lg”]

Yes, we do at a small fee. However, once done, items cannot be returned or exchanged.

[/vc_toggle][nitro_heading tag=”h3″ heading_custom_id=”nitro_custom_css_723762358″ sub_text=”” sub_font_size=”20″ sub_spacing=”0″ text=”Refunds & exchanges” font_size=”44″ spacing=”0″ margin_top=”10″ margin_bottom=”20″ desc_text=”” desc_font_size=”10″ desc_spacing=”3″][vc_toggle title=”Can I wear the clothes and send them back?” color=”orange” size=”lg”]

You may try on the clothes to test the fit and see how it feels and looks, but please don’t wear them unless you intend on keeping them. Any items that have been worn, damaged or have the tags removed will be not be exchanged or refunded.

[/vc_toggle][vc_toggle title=”How do I cancel my Subscription?” color=”orange” size=”lg”]

Log in to your account and change this setting under your subscriptions page. Alternatively send us an email.

[/vc_toggle][vc_toggle title=”How do I return items?” color=”orange” size=”lg”]

Please send us an email to arrange a pickup. Please tell us why you are returning the garment so we can improve offerings and services. Don’t forget to specify pick-up-address and preferred time! Note: Items returned must meet the return policy in order to qualify for a refund or credit.

Once all info is received, our courier company will contact you to arrange a pickup date and time.

[/vc_toggle][vc_toggle title=”Can I return altered items?” color=”orange” size=”lg”]

Unfortunately not. Items fully altered to your requirements cannot be exchanged, returned or refunded.

[/vc_toggle][vc_toggle title=”How long does it take to get a refund?” color=”orange” size=”lg”]

Once we’ve ensured that the returned items have not been worn, damaged or have missing tags, your refund will be processed within 24 hours. Should we find there was a breach in the return policy, courier costs to return items to you will be deducted from any credit, or charged to your account.

[/vc_toggle][vc_toggle title=”Is the styling fee refunded if I return all the items sent to me?” color=”orange” size=”lg”]

No, this is a standard, non-refundable service fee.

[/vc_toggle][vc_toggle title=”Where can I view my purchases?” color=”orange” size=”lg”]

Log in to your account and check under ‘Subscriptions’.

[/vc_toggle][nitro_heading tag=”h3″ heading_custom_id=”nitro_custom_css_1587285019″ sub_text=”” sub_font_size=”20″ sub_spacing=”0″ text=”Styld Gift Cards” font_size=”44″ spacing=”0″ margin_top=”10″ margin_bottom=”20″ desc_text=”” desc_font_size=”10″ desc_spacing=”3″][vc_toggle title=”How do I purchase a Styld Gift Card?” color=”orange” size=”lg”]

You can purchase a Styld Gift Card via your account page once you have logged in. If you are not a customer and do not want to register as a customer, please contact us via email with the name of the recipient, the value of the gift card and their contact details.

[/vc_toggle][vc_toggle title=”Can I get refunded for a Styld Gift Card?” color=”orange” size=”lg”]

No, Styld Gift Cards are non-refundable, but they are transferable.

[/vc_toggle][vc_toggle title=”How can I redeem my Styld Gift Card?” color=”orange” size=”lg”]

For existing customers:

  • Log into your account, update your Styld Profile and shipping details. Redeem your voucher on checkout.

For new customers:

  • Register on the website, via the register link and complete your Styld Profile. Redeem your voucher on checkout.

[/vc_toggle][vc_toggle title=”If I don’t like the items sent to me, can I get a cash refund when using a Styld Gift Card for payment?” color=”orange” size=”lg”]

Unfortunately not, you will receive a store credit for items returned which meet the returns policy. The stylist fee is non-refundable.

[/vc_toggle][vc_toggle title=”Is the styling fee refunded if I return all the items sent to me?” color=”orange” size=”lg”]

No, this is a standard, non-refundable service fee.

[/vc_toggle][nitro_heading tag=”h3″ heading_custom_id=”nitro_custom_css_2062283687″ sub_text=”” sub_font_size=”20″ sub_spacing=”0″ text=”Styld Studio” font_size=”44″ spacing=”0″ margin_top=”10″ margin_bottom=”20″ desc_text=”” desc_font_size=”10″ desc_spacing=”3″][vc_toggle title=”Do I need an appointment to visit a Studio?” color=”orange” size=”lg”]We do welcome walk-ins, however, it is very difficult to guarantee focused attention if the Studio has been booked for a client. We therefore highly recommend making an appointment so your stylist can prepare appropriately in advance to ensure you get full and focused attention.[/vc_toggle][vc_toggle title=”Are there fees associated with having a stylist at the Studio?” color=”orange” size=”lg”]Unless you have booked for an in-depth style discovery session like the Style & Colour Analysis, Personal Branding Coaching, Graduate Grooming or our Total Makeover, our in- Studio styling services are complimentary. A small fee applies to the Styld Surprise which you can order via our website, or ask your stylist to place an order on your behalf.[/vc_toggle][vc_toggle title=”Do I get to leave with my in-studio purchases?” color=”orange” size=”lg”]Yes indeed! We will courier any we need to source from our designers. Be sure to let us know if you have any time or location constraints and we’ll do all we can to accommodate you.[/vc_toggle][vc_toggle title=”Can I try on specific styles at my appointment?” color=”orange” size=”lg”]We do our best to carry a wide range of styles, but we can’t promise to have every style on a given day. If you have a special request, please make a note in your appointment form and we’ll do our best to accommodate you.[/vc_toggle][vc_toggle title=”Can I bring a guest?” color=”orange” size=”lg”]Yes you can! They can try on clothing and shop with you. Please let us know that you will be bringing someone along who wants to shop with you, by providing their name, email and contact number. We would love for them to have the same special experience as you, so we would need them to complete their online style profile prior to the meeting. [/vc_toggle][vc_toggle title=”How long is an appointment?” color=”orange” size=”lg”]One hour — and we hope it will be your most productive (and pleasant) shopping experience to date.[/vc_toggle][vc_toggle title=”How long will it take to receive my items?” color=”orange” size=”lg”]It depends where you live! Depending on the courier, it should take 1-2 business days for your delivery to arrive if you live within Gauteng, and 3-4 business days outside Gauteng! You’ll be notified of your tracking number once your order has couriered. If you require faster delivery, you can choose the express option for an additional charge.

*Please note: Public holidays are not considered business days and add an extra day or two to shipping time.[/vc_toggle][vc_toggle title=”What’s your return policy on clothing?” color=”orange” size=”lg”]Full price items, unworn and unaltered with original tags attached can be returned for a full refund within 5 days of purchase. Return courier for items bought at the Studio will be at your cost. Feel free to text or WhatsApp +27 66 457 0457 or email hello@styld.co.za if you need help. All sale items and samples are final sale and may not be returned or exchanged at any time.[/vc_toggle][vc_toggle title=”Can I return purchases in Studio?” color=”orange” size=”lg”]We accept returns on regular priced items, from our Studio, online orders and Styld Surprises boxes. If you’d like to make a size exchange, you’re welcome to try on the new size at the Studio. If you’re interested in working with a stylist to try additional pieces, please book an appointment. We can’t guarantee that all styles and sizes will be available at the Studio but can order it. Feel free to email hello@styld.co.za to inquire about the availability of specific pieces.[/vc_toggle][vc_toggle title=”What is your refund policy?” color=”orange” size=”lg”]Please refer to our refund and returns policy.[/vc_toggle][vc_toggle title=”I have shopped with you before. Do you know what I have already bought?” color=”orange” size=”lg”]We sure do. Our stylists will review your profile to determine what you have and love (or have returned!) to make sure we select items to suit your style.[/vc_toggle][vc_toggle title=”Can I host a private event at the Styld Studio?” color=”orange” size=”lg”]We love hosting groups for private “Sip & Shop” events! Invite your friends, try on our pieces, and sip prosecco. Our stylists will be on-hand for mini styling consultations.

If you would like a style & colour workshop with friends, we can definitely accommodate you. Please email hello@styld.co.za with your query.
[/vc_toggle][vc_toggle title=”What can I expect during my Studio appointment?” color=”orange” size=”lg”]Before you arrive, one of our expert stylists will use your completed style profile to pull a selection of looks tailored to your style needs and body type. At the appointment, you’ll work with your stylist to determine your best fit and experiment with outfit pairings. You are free to purchase anything you like during your visit. We will courier any items not available at the studio which we need to source from our designers. [/vc_toggle][vc_toggle title=”I paid for one of the styling packages but no longer wish to use it. Can I get a refund?” color=”orange” size=”lg”]Unfortunately, not. If you decide not to use the service you purchased, we are happy to provide you with a credit to buy items online or in-Studio. [/vc_toggle][vc_toggle title=”I paid for one of the personal styling packages but missed my appointment – Can I reschedule or get a refund?” color=”orange” size=”lg”]We work with a number of people like makeup artists, hair stylists, photographers and designers, whom we need to pay for services and time allocated to you, appointments missed will be charged for in whole. [/vc_toggle][vc_toggle title=”I booked and paid for one of the personal styling packages but would like to reschedule my booking. Are there any additional costs?” color=”orange” size=”lg”]We are happy to reschedule. Because we coordinate many professionals to avail themselves for the time you had originally confirmed, we would require a minimum of 7 business days notice. Otherwise, an admin fee of R250 or the external professional’s cancellation fee, whichever is higher, will be levied to reschedule your session. [/vc_toggle][/vc_column][/vc_row]